Restaurant Supervisor Jobs in Canada 2025 – Apply Now

Jollibee, which is located at 6464 Yonge Street (Facing Yonge, Centerpoint Mall, North York, ON M2M 3X4, Canada), is currently accepting applications from qualified candidates for the position of Restaurant Supervisor. The ideal candidate should possess strong interpersonal skills and be self-motivated. One of the most family-friendly and joyous locations on Earth is Jollibee.

Our menu features a variety of your favorite comfort foods, including fried chicken, French fries, pies, spaghetti, sandwiches, and more, all of which have been given a Filipino twist. What is the catch? There is an abundance of happiness in this location, which is complemented by a hint of Filipino delicacy.

We maintain that individuals who consume cuisine that is enjoyable are more likely to experience happiness. It also helped us establish ourselves as one of the largest fast food franchises in the Philippines. The selected candidate will be expected to commence work as soon as feasible. Vacancies are for full-time employment.

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Key Points:

• Employer Name: Jollibee
• Position: Restaurant Supervisor
• Salary: $18.35 / Hour
• Employment type: Full time
• Location: 6464 Yonge Street (Facing Yonge, Centerpoint Mall, North York, ON M2M 3X4, Canada

Job Description:

• The candidate will be tasked with the effective implementation of the designated Product/Service Quality and/or Cleanliness & Sanitation (C&S) Programs in order to support the Restaurant Manager and restaurant team in the attainment of the Restaurant Business Goals.
• The candidate is anticipated to contribute to the Restaurant Manager and the restaurant team’s achievement of the restaurant’s business objectives by effectively executing the assigned Crew Management activities.
• The candidate is anticipated to contribute to the Restaurant Manager and restaurant team’s achievement of the restaurant’s business objectives by effectively executing the designated cost management activity.
• The candidate is anticipated to contribute to the Restaurant Manager and restaurant team’s achievement of the restaurant’s business objectives by effectively managing the operations of any designated packaged programs.

Essential Functions:

Sales Target Achievement:

• The candidate is expected to ensure that the shift sales objective is achieved by implementing a sales program during the shift.
• The candidate is responsible for ensuring that the shift sales objective is achieved by implementing a feedback and suggestion system that encompasses the entire shift, from sales building to evaluation.
• By consistently engaging with customers during shifts and conducting customer surveys, the candidate is anticipated to guarantee that shift sales objectives are achieved.
• In order to guarantee that the shift sales target is achieved, the candidate must remain informed about the products, services, and activities of competitors that have an impact on the performance of restaurants.
• The candidate will be accountable for the successful achievement of the shift sales objective through the implementation of appropriate restaurant merchandising.
• The candidate is anticipated to ensure that the shift sales objective is achieved by conducting community relations activities.
• The candidate will be accountable for overseeing the operations of the designated Packaged Program (if applicable).

FSC (Food, Service, and Cleanliness) Target Achievement:

• The Product Quality Program will be a familiar concept to the optimal candidate.
• The Service Quality Program will be familiar to the optimal candidate.
• The Sanitation and Pest Control program will be well-known to the optimal candidate.
• The Production Control Guide, Supplies/Station Guide, Master Cleaning Schedule, and Repairs & Maintenance Schedule will be prepared and updated by the candidate.
• The candidate is anticipated to ensure that the product is consistently available during the assigned shift and to lead/manage the service staff in order to achieve the highest levels of product quality and supply availability.
• The candidate will be expected to address consumer feedback and complaints during the shift. Guarantee the highest quality of customer service throughout the shift.
• The candidate is anticipated to implement speed of service programs, including the following: attention to pending orders, table turnover during peak periods, and turnaround times.
• The candidate is anticipated to supervise the opening, mid, and/or closing activities procedures and consistently enforce floor control standards by managing schedules. Execute cleaning duties, which encompass the inauguration and closing of the establishment.
• The candidate will be accountable for the execution of the manpower schedule.

Profit Target Achievement:

• The candidate will be obligated to execute cost management activities, standards, and procedures during their duties.
• The candidate will be accountable for the execution of the Food Cost and Paper Cost (FCPC) program/initiative/project.
• The candidate will be accountable for ensuring that inventory levels are maintained at an optimal level and that consumption levels are minimized during shifts.
• The candidate will be accountable for the implementation of labor schedules, as well as the monitoring of manhour usage and sales per man-hour levels. By monitoring manhours and SPMH levels and instituting a crew schedule during the shift, crew productivity can be effectively managed.
• The candidate will be expected to implement management measures, documentation, and guidelines, as well as to monitor utility costs, repairs, and maintenance during shifts.

People Management & Development:

• The candidate is responsible for the organization, leadership, and management of the restaurant team during the shift.
• The candidate is anticipated to develop and execute the game plan, tasks, activities, and schedules during their periods.
• The Crew Training System will be implemented by the candidate, who is expected to monitor and enhance the crew’s competency level.
• In addition to personnel assessments, the candidate is required to assist with the documentation and submission of performance appraisals.
• The candidate is anticipated to facilitate crew meetings.
• The candidate will be accountable for the consistent observance of all HR and legal requirements and procedures, as well as the Code of Conduct (Employee Handbook).
• The candidate will be accountable for the effective management of management-crew communication, feedback, mentoring, and discipline during the shift.

Operational Administration:

• The candidate will be accountable for the requisition, issuance, and inventory of supplies (paper and food).
• The candidate will be expected to establish standard procedures and control systems to guarantee the restaurant’s safety and security program.
• The candidate will be obligated to document feedback and to take corrective action and follow-up as necessary.
• The candidate is anticipated to verify, supervise, and furnish feedback regarding the compliance of restaurant permits and licenses.
• The candidate will be expected to perform scheduled restaurant preventive maintenance by providing feedback on supplier service and/or conducting an equipment checklist.
• The candidate is anticipated to oversee the organization and cleanliness of the office during the shift.
• The candidate will be accountable for the supervision and execution of crisis prevention programs and procedures.
• The candidate will be accountable for the expeditious completion, accuracy of the required reports, and timely submission.

Non Essential Functions:

• From time to time, the candidate will be obligated to complete additional duties as directed by management.
• The Restaurant Manager will require the candidate to prepare periodic status reports on restaurant operations and/or technical services/support, in addition to any other reports that management may require.
• Copying, filing, and other administrative tasks will be assigned to the candidate as needed.
• The candidate will be obligated to develop individual performance plans, objectives, goals, strategies, and measures (OGSM).
• The candidate will be expected to prepare management reports, restaurant reports/requirements, and other responsibilities as assigned.

Job Requirements:

• The candidate must possess a high level of proficiency in the English language.
• The candidate must have completed high education.
• The candidate must possess a minimum of six months of experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, or an equivalent combination of education and experience that has resulted in comparable knowledge, skills, and abilities.
• Candidates must have successfully completed the Basic Operations Training Program.
• The candidate must possess ServSafe Food Safety Certification.
• Shift Management, FSC Management, Customer Feedback Management, Profitability Management and Financial Analysis (FC/PC/Labor Cost), Sales Information Management, and Local Store Marketing are all essential skills that the candidate should possess.
• The business will be anticipated to be established by the candidate.
• The candidate must possess a high level of interpersonal and judgmental skills, as well as be a productive team member.
• The candidate should possess a comprehensive understanding of business management.
• The candidate should be acquainted with the process of promoting people.
• The candidate must exhibit patience and perseverance.
• The candidate must possess a high level of self-motivation.
• The candidate must be enthusiastic about assuming new responsibilities.
• The candidate must possess strong analytical and problem-solving abilities.
• The candidate will be expected to cultivate collaborative relationships with their colleagues.
• The candidate must possess exceptional numerical abilities.
• The candidate should possess a pleasant and customer-oriented demeanor.
• The candidate must possess the humility to listen and absorb information.
• Honesty and reliability are prerequisites for the candidate.
• The candidate should possess a sense of humor and family.
• The candidate must possess the capacity to demonstrate reverence for others.
• The candidate must be thrifty.
• The candidate should possess a positive attitude and be energetic.
• The candidate should possess a flexible and organized nature.
• The candidate must undergo a comprehensive criminal record check.
• The candidate must possess leadership abilities to quickly make decisions and assume control of a situation when necessary.
• The candidate must possess prior experience in the effective enforcement of law.
• The candidate must possess the ability to act independently.
• The candidate must possess exceptional written and verbal communication skills.
• The candidate must possess a comprehensive understanding of finance and business.

Business Equipment and Computer Applications:

• The candidate must possess a high level of proficiency in Oracle, PosNet, and MS Applications (MS Word, Windows, Excel, Office, PowerPoint).

Work Conditions and Physical Capabilities:

• The candidate must possess the ability to function effectively in a fast-paced environment and be willing to work under duress.
• The candidate should be expected to conduct repetitive tasks on a regular basis.
• The candidate should possess a keen eye for detail.
• The candidate must be prepared to stand or walk for the majority of their scheduled work period.
• The applicant must be prepared to frequently lift, reach, pull, press, grasp, and use their hands.
• Frequent bending and/or squatting will be necessary for the candidate.
• The candidate will be expected to occasionally kneel, stoop, and ascend.
• The candidate must be capable of occasionally lifting weights of up to 50 pounds.
• In addition to being proactive in addressing customer needs, the candidate must possess the ability to read and compose email, reports, and operate a computer. Optimal vision is also required.
• In order to effectively communicate with customers and colleagues, the candidate must possess the ability to hear and speak distinctly.
• The candidate will be expected to work shifts and hours that are unpredictable.

Work Site Environment:

• The candidate will be regularly exposed to kitchen apparatus.
• The candidate will be expected to operate in a wet work environment and in both hot and chilly temperatures.
• The candidate will be regularly exposed to cleaning substances.
• The candidate may be exposed to burns and wounds.
• The candidate will be regularly exposed to tensions and pressures that may arise in the process of fulfilling deadlines and objectives.
• The candidate will be expected to operate in an environment with moderate noise levels.

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