We are a boutique hotel, restaurant, shop, and traditional English tea rooms that specialize in the preparation of delectable hand-made foods, including English breakfasts, luncheons, afternoon cream teas, pies, cakes, and baked goods.
We are seeking a personable and enthusiastic individual to join the front-of-house team at our historic tea rooms, which have been in operation for over 160 years. King Henry VIII originally named the tea rooms after the renowned tarts we bake. If you lack experience in a fast-paced restaurant or a comparable challenging environment, you must possess exceptional intelligence and the ability to quickly acquire new skills. The typical responsibilities of the position include the following: the preparation of orders for the shop and restaurant, the serving of customers, the cleansing and clearing of tables, the washing of dishes, and the occasional provision of bed and breakfast room services.
We are accessible to the public daily, with weekdays from 10:00 a.m. to 6:00 p.m. and weekends from 9:00 a.m. We are interested in your personality as well as your exceptional communication and customer service skills, which will guarantee that our customers receive the highest quality of service and that all employees appreciate their work. You must possess a high level of proficiency in the English language, including the ability to read, write, and comprehend it.
Working in a fast-paced, friendly environment, our colleagues at Front and Back enjoy a generous aggregate net pay that includes the base salary and a portion of the DSC/normal service charge. The ultimate aggregate rate band (which includes the DSC normal estimate) will be contingent upon suitability and experience.
Staff members are eligible for a variety of benefits, including pensions, staff loans, cycle-to-work programs, and daycare assistance. The position is available on Saturdays and Sundays for 15 to 20 hours per week. However, we may also consider offering weekday duties to the appropriate candidate, provided that they are interested.
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Details of Weekend Front of House Staff Jobs in UK:
| Job Title: | Weekend Front of House Staff Jobs in UK |
| Job Type: | Part-time |
| Company: | The Original Maids of Honour |
| Salary: | Up to £13 an hour |
| Expected hours: | No less than 15 per week |
| Experience: | 1 year (preferred) |
| Work Location: | In-person |
| Location: | 282 Kew Road, Kew Gardens TW9 3DU |
| Country: | United Kingdom |
Benefits of Weekend Front of House Staff Jobs in UK:
- Flexible Work Schedule: Weekend schedules enable employees to maintain a healthy work-life balance by allowing them to pursue other responsibilities, such as academic pursuits or weekday employment.
- Supplemental Income: These positions are optimal for generating additional income in conjunction with full-time employment or academic pursuits.
- No long-term commitment: Weekend jobs frequently include short-term contracts or discretionary arrangements, making them an ideal choice for individuals who are in search of temporary employment.
- Customer Service Skills Development: Employees acquire valuable experience in communication, problem-solving, and customer interaction, which improves their transferable skills.
- Opportunities in Diverse Industries: Front-of-house positions are available in a variety of industries, including restaurants, hotels, theaters, and event venues, providing a diverse work environment.
- Customer Tips and Performance-Based Incentives: Numerous hospitality positions offer the potential to generate additional revenue through customer tips or performance-based incentives.
- Social Interaction and Networking: Positions that require interaction with customers foster the development of relationships with patrons and colleagues.
- Job Entry Point for Beginners: These positions are frequently available to individuals with minimal or no prior experience, serving as a gateway into the hospitality sector.
- Physical Activity: Front-of-house positions encourage employees to engage in physical activity, which contributes to their overall health through movement and physical activity.
- Opportunities for Skill Development: Employees have the opportunity to acquire industry-specific skills, including event coordination, booking administration, and food handling.
- Potential for Career Development: Numerous organizations provide opportunities for advancement, enabling weekend employees to transition into full-time or supervisory roles.
- Employee Discounts: Hospitality organizations frequently offer their employees incentives, including discounts on food, beverages, or event tickets.
- Exposure to a Dynamic Environment: Particularly in busy venues, the atmosphere is fast-paced and thrilling when working on weekends.
- reduced shifts: Weekend positions generally involve reduced work hours, which allows for personal activities or relaxation.
- Workplace Experience for Students: These positions are highly sought after by students, as they provide practical work experience in conjunction with their academic pursuits.
Key Responsibilities
1. Customer Service and Greeting:
- Upon visitors’ arrival, extend a cordial welcome and provide assistance with any questions they may have.
- During periods of high demand, effectively manage queues and seat consumers.
- Please furnish details regarding the venue’s amenities, services, or menus.
2. Order and Payment Management:
- Accurately record customer orders and engage in communication with the culinary or bar staff.
- Process payments through point-of-sale (POS) systems, which encompass both cash and credit card transactions.
- Promptly address reservations, cancellations, and waitlists.
3. Communication and Coordination:
- Collaborate with the kitchen, bar, and event personnel to ensure efficient operations.
- Inform the appropriate team members of any special requests or dietary restrictions.
- Inform supervisors of any consumer feedback or service issues.
4. Maintaining Cleanliness and Organization:
- Ensure that the reception, dining, or lobby area is clean and well-organized.
- When necessary, assist with table arrangements, decorations, or the clearing of spaces.
- As required, replenish service stations with brochures, cutlery, or menus.
5. Handling Customer Complaints:
- Respond to passenger inquiries in a timely and respectful manner.
- Refer unresolved matters to managers or administrators.
Excellent Transport Links:
- District Line & London Overground – Kew Gardens station
- Train – Kew Bridge & Richmond station
- Bus – 65, R68 & 110 bus routes
- Designated ‘safe cycling’ bicycle lane on Kew Road
In the Community:
The community loves both our Tea Rooms on Kew Road and the Cafes in The National Archives. The National Archives are located by Kew Retail Park and the River Thames, while the Tea Rooms are situated across from Kew Botanical Gardens. Kew Village and Kew Green are home to a diverse selection of charming pubs and stores.
For More Info:
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Frequently Asked Questions:
How much do front office workers make in the UK?
The estimated total pay for a front office is £1,32,475 per year in the London, United Kingdom, area, with an average salary of £1,06,848 per year.
What job is front-of-house staff?
Front-of-house staff ensure a seamless and quality customer experience for guests at venues including restaurants, bars, and gastropubs. They manage bookings, greet guests, and escort them to tables. They are there to resolve any customer issues or complaints.
What are the duties of a front-of-house worker?
The ideal candidate will be responsible for greeting and assisting customers, taking orders, preparing food and drinks, and maintaining a clean and organized dining area. The front-of-house staff will also be responsible for handling cash and credit card transactions and ensuring customer satisfaction.
