We are a boutique hotel, traditional English tea room, shop, and restaurant with a long-standing heritage of over 160 years. Renowned for our freshly hand-made food, we serve traditional English breakfasts, lunches, afternoon cream teas, pastries, and baked goods in a warm, inviting atmosphere.
Our tea rooms were named by King Henry VIII himself in honour of the famous tarts we still bake to this day.
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Details:
- Location: 282 Kew Road, Kew Gardens, TW9 3DU, United Kingdom
- Job Type: Part-time (Weekend – 15 to 20 hours per week)
- Salary: Up to £13 per hour (inclusive of base pay and service charge share)
- Company: The Original Maids of Honour
Role:
We are currently looking for a personable and enthusiastic team member to join our Front of House team on weekends. This position is ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. While prior experience in hospitality is preferred, we welcome applicants who are fast learners with strong communication and interpersonal skills.
You will be the face of our tea rooms, ensuring every customer receives a warm welcome and outstanding service.
Key Responsibilities:
1. Customer Service and Hospitality
- Greet and assist guests upon arrival
- Provide detailed information about our menu and services
- Manage queues and seat guests during busy hours
2. Order and Payment Handling
- Accurately take and process orders using the POS system
- Handle cash and card transactions securely
- Assist with reservations, cancellations, and enquiries
3. Coordination and Team Communication
- Communicate clearly with kitchen and back-of-house teams
- Relay special dietary needs or customer requests
- Report any service issues to supervisors
4. Cleanliness and Setup
- Maintain a clean and welcoming front-of-house area
- Clear and reset tables promptly
- Replenish service stations with menus, cutlery, and condiments
5. Customer Issue Resolution
- Address guest concerns promptly and professionally
- Escalate complex issues to management as needed
6. Occasional Support Duties
- Assist with preparation of orders for both restaurant and shop
- Provide occasional B&B room service
- Support with dishwashing and general cleaning tasks when needed
Requirements:
- High proficiency in spoken and written English
- Excellent communication and customer service skills
- Ability to work Saturdays and Sundays (15–20 hours/week minimum)
- Fast learner with strong work ethic and adaptability
- Prior hospitality or restaurant experience preferred (1 year ideal)
Benefits:
- Flexible weekend scheduling, with weekday shifts available for the right candidate
- Share of Daily Service Charge (DSC) based on performance and hours
- Access to staff benefits, including:
- Pension scheme
- Staff loans
- Cycle-to-work program
- Daycare support
- Opportunities for training and career growth
- Enjoyable, team-oriented working environment
- Discounts on food and bakery items
Transportation Links:
- Tube: District Line & London Overground (Kew Gardens Station)
- Train: Kew Bridge & Richmond Stations
- Bus: Routes 65, R68 & 110
- Cycling: Dedicated cycle lane on Kew Road
About the Area:
Located near Kew Botanical Gardens and Kew Village, our tea rooms are beloved by the community and visitors alike. We’re surrounded by charming pubs, local shops, and scenic riverside paths, making it a delightful place to work and unwind.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@careassistantjobs.pk
Frequently Asked Questions:
What is a Front of House staff member responsible for?
Front of House staff handle customer interactions, take orders, process payments, and help maintain a clean and welcoming space. They ensure guests have a smooth and enjoyable experience.
How much can I earn in this role?
Earnings are up to £13 per hour, including base pay and a share of the service charge, depending on experience and suitability.
Do I need experience to apply?
Prior experience is helpful but not required. If you’re enthusiastic, quick to learn, and have great people skills, we encourage you to apply.
