Guest Service Representative Jobs in USA 2024 – Apply Now

Confirm reservations in the computer system, verify guest identity, request payment methods, assign rooms, and issue room keys by hotel policies and procedures to process all guest check-in records. Operate the switchboard terminal. Address and resolve guest inquiries, including requests for wake-up messages. Prepare daily reports that include the number of arrivals and departures, identify any special requests, and verify the veracity of the reports.

Examine the daily memo books and shift diaries of employees and record any relevant information in the appropriate records. Process all forms of payment, including those made by cash, check, debit card, or credit card, as well as lodging charges. Calculate and safeguard the currency register. Perform the necessary end-of-day tasks, including the following: posting charges to accounts, completing cash and closing reports, running a nightly audit backup, and altering the date. Ensure that the pages are printed and folded and that they are affixed to the door of each guest’s room the night before their departure.

Adhere to all company safety policies and procedures, report any maintenance issues, safety hazards, incidents, or injuries, and complete safety training and certifications and safety training. Ensure that the uniform and personal appearance are both professional and tidy. Protect company property; preserve the privacy of company-owned information.

Encourage all colleagues and demonstrate respect and dignity toward them. Assist the team in the pursuit of shared objectives. Satisfy the standards and expectations of quality assurance. Move, lift, carry, push, pull, and position objects weighing less than 25 pounds (11.25 kg) or equivalent without assistance. For an entire work stint or for extended periods, stand, sit, or walk. Visually verify and read information in a diverse range of formats, such as small print.

Fine motor skills and hand-eye coordination are necessary to grasp, rotate, and manipulate objects of varying sizes and weights. Bending, rotating at the waist, crawling, and stooping are all examples of reaching above the head and below the knees. Acknowledge and greet each visitor by the company’s policies. Use plain, professional language when communicating with others and respond to phone calls in a manner that is appropriate for the situation. Be vigilant for individuals who are considered objectionable on the property. As requested by supervisors, execute additional job responsibilities that are reasonable.

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Details of Guest Service Representative Jobs in USA:

Benefits of Guest Service Representative Jobs in USA:

• Competitive Salary: Numerous positions provide a reasonable hourly wage and the potential for overtime compensation.
• Flexible Work Hours: Shift-based schedules facilitate work-life balance, particularly for part-time employees.
• Health and Wellness Benefits: Employers frequently offer medical, dental, and vision insurance plans.
• Paid Time Off (PTO): Vacation days, medical leave, and holidays comprise paid time off (PTO).
• Training Opportunities: Interpersonal and problem-solving skills are enhanced through on-the-job training.
• Career Advancement: Routes to supervisory or managerial positions within the hospitality sector.
• Employee Discounts: Discounts on hotel accommodations, dining, and related services.
• Retirement Plans: A significant number of positions provide 401(k) retirement plans that include employer-matching contributions.
• Job Security: The demand for hospitality positions is consistently high, particularly in tourist-heavy regions.
• Positive Work Environment: Possibilities to interact with individuals from a variety of backgrounds and cultures.
• Bonuses and Incentives: Performance-based compensation, referral incentives, and recognition programs are frequently accessible.
• Free or Discounted Meals: Many hospitality establishments offer complimentary or discounted refreshments during shifts.
• Tuition reimbursement: Certain employers assist employees who are interested in obtaining education or certifications that are pertinent to their professions.
• Benefits of the Workplace: Access to fitness centers, parking, or transportation assistance at specific locations.
• Team Building Activities: Attendance at company-sponsored events, gatherings, or excursions.
• Uniform Allowances: Employers may either provide or reimburse costs for uniforms and related expenses.
• Safety and Wellness Programs: Health screenings, counseling services, or wellness challenges are frequently accessible.
• Travel Opportunities: Opportunities to work at or visit a variety of company properties throughout the country, contingent upon the employer.
• Employee Recognition Programs: Awards for exceptional service and accomplishments that are presented on a monthly or annual basis.
• Professional Networking: Establishing connections within the hospitality and travel sector to facilitate future opportunities.
• Multilingual Skills Development: Possibilities to enhance language abilities through interactions with a variety of visitors.
• Emergency Assistance Programs: Financial assistance or leave options to assist employees during personal or family crises.
• Cultural Exchange: Personal and professional development is enhanced by exposure to individuals from a variety of cultural contexts.
• Life Insurance: Life insurance is included in a comprehensive benefits bundle.

Skills:

• Education: Completion of a high school diploma or an equivalent certificate from a program in General Educational Development (GED)
• Related work experience: Experience in a relevant field is not necessary.
• Supervisory experience: Supervisory experience is not mandatory.
• Certification or License: None

The pay range for this position is $27.35 to $27.35 per hour, and it includes health care benefits, flexible spending accounts, a 401(k) plan, paid time off and/or sick leave, life insurance, disability coverage, and other work-life wellness benefits. Benefits may be contingent upon eligibility, waiting periods, contributions, and other generally applicable requirements and conditions.

An equal-opportunity employer, Marriott International is committed to diversity and inclusion. We are committed to fostering an inclusive, people-first culture and employing a diverse workforce. We are dedicated to the prevention of discrimination on any protected basis, including disability and veteran status, or any other basis that is protected under applicable law. Qualified applicants with criminal histories are taken into account by Marriott International in compliance with federal, state, and local regulations.

Marriott Hotels endeavors to enhance the art of hospitality by innovating in all possible ways while simultaneously preserving the comfort of the familiar on a global scale. As a Marriott Hotels host, you will contribute to the preservation of the promise of “A Wonderful Hotel Experience, Every Time” by providing compassionate, sincere service that anticipates the needs of our guests, thereby enhancing this living legacy.

We are honored to extend an invitation to you to investigate career opportunities at Marriott Hotels, a name that is globally recognized as synonymous with hospitality. Marriott Hotels is a member of Marriott International’s portfolio of trademarks. You will be in a position to perform your finest work, begin to fulfill your purpose, become a member of an exceptional global team, and become your most authentic self.

JW Marriott is a component of Marriott International’s prestige portfolio, which encompasses over 100 stunning hotels in prime resort locations and premier cities worldwide. JW thinks that employees should be prioritized, as visitors will be satisfied if employees are satisfied. The legacy of the brand and company founder J. Willard Marriott is carried forward by JW Marriott employees, who are confident, innovative, genuine, and intuitive.

Our hotels provide an unparalleled work environment, where you will be a part of a community and experience genuine camaraderie with a diverse group of colleagues. JW offers opportunities for training, development, and recognition, as well as, most importantly, a luxurious environment that prioritizes holistic well-being, allowing you to pursue your passion.

How we treat our employees is the foundation of exceptional guest treatment. This is The JW Treatment™. By enrolling in JW Marriott, you become a member of Marriott International’s portfolio of brands. You will be in a position to do your best work, you will begin to fulfill your purpose, you will be a part of an exceptional global team, and you will become the best version of yourself.

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